Patient & Caregiver Information

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Navigating the complex medical landscape can be difficult and frustrating. In the past, trying to find dental care for individuals with special needs and/or complex medical conditions was especially challenging. Now there is a place that has been designed to make it easy for you to obtain quality, comprehensive dental care for yourself or those you care about! We welcome patients with conditions such as Autism, Down Syndrome, Fragile X, Alzheimer's, and Parkinson's, as well as many others. Our team of dentists and physicians are trained to provide patients with these conditions, as well as those with complex medical conditions, the very best care in a comfortable and supportive environment that has been designed for both patient and caregiver.

Our staff is ready to help you with questions about scheduling, financial policy, and insurance to make that part of the process as simple as possible. This section offers information from the administrative side of the practice, including:


Our office is open Monday through Thursday from 9:00 a.m. until 5:00 p.m. and Friday from 8:00 am until 3:00pm. Surgical center and hospital appointments begin at 7:00 a.m. We will schedule your appointment as promptly as possible. If you or the person in your care has pain or an emergency situation, every attempt will be made to see you the day that you call. Rest assured any patient needing dental clearance to begin medical treatments such as chemotherapy, transplant, or heart surgery will be given a priority appointment so that medical treatment may begin as quickly as possible. For your convenience, you will receive a phone call or an email to remind you of each dental appointment.

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When Calling to Schedule an Appointment:

In order for us to coordinate the best possible care, you will be asked the following questions when calling to schedule an initial visit:

  • Patient's name and date of birth
  • Patient's medical condition(s)
  • Contact information
  • Any dental concerns
  • Insurance information (please make sure you have your insurance card available)

Once we have this necessary information, we will then schedule an initial visit that works best with your schedule.


If x-rays have been taken by a previous dentist within 6 months, you may request that they be forwarded to our office. If there is not enough time, please pick up the x-rays and bring them to our office. If additional films are necessary, they can be taken at our facility.

What to Expect at the First Visit:

Our goal is to provide comfortable, convenient, and compassionate care for all of our patients. We recognize that the patient needs vary, so we have first visit options based on those needs.

Customarily, an initial appointment will consist of an initial examination of the patient and a consultation to explain the diagnosis and treatment options. The doctor will go over the patient's medical history, past dental experiences that may impact future care, and x-rays will be taken if possible.

Occasionally, it may be necessary for a caregiver to meet for an initial consultation to discuss various patient needs without having the patient present due to anxiety or other issues. If needed, a follow-up appointment can be made so that the patient can see the office, meet the staff, and begin to feel comfortable in this dental environment in preparation for future treatment.

Please assist us by providing the following information at the time of the consultation:

  • If the patient has medical or dental insurance, please bring the insurance card(s). This will save time and allow us to help process any claims.
  • A referral slip and any x-rays, if applicable.
  • If your previous dentist has taken recent x-rays (within 6 months), you may request that they be forwarded to our office. If there is not enough time, please pick them up and bring them to our office. If additional films are necessary, they can be taken at our facility.
  • A list of medications the patient is presently taking.
  • A list of the patient's physicians and their contact information.

During the initial visit, the doctor will explain the diagnosis and discuss the treatment options with you and upon your approval, we will then schedule the patient for their treatment, whether it is at our office, a surgical center, or hospital.


When completing our new patient form, please be thorough and provide accurate health history and present medical condition(s) in order for our office to provide the highest quality care in the safest manner.

A parent or guardian must accompany all patients under 18 at the consultation visit.

Financial Arrangements

For your convenience, we accept the following:

  • Cash
  • Personal Checks
  • Visa
  • Master Card
  • Discover
  • CareCredit (provided by a third party, is offered to our patients as a no interest or low interest option to make it easy to receive the treatment they want and need. With CareCredit®, you have the option to make payments for treatment over time.)

Insurance Information

We make every effort to provide the most convenient financial options with the finest dental care. To accomplish this we work hand-in-hand with you to maximize your insurance reimbursement for covered procedures. If you have any questions, please ask our staff. They are well-informed and up-to-date.

When you call to make an appointment, you will be asked specific questions about the patient's insurance so we can verify the dental insurance coverage for you. Please bring insurance information with you to the consultation so that we can expedite reimbursement. For those who will possibly need hospital or surgical center care, please bring your medical insurance card as well so we can verify your medical coverage.

For your convenience we are contracted with United Concordia and Delta Premier and accept most PPO dental insurance plans. We also accept Medicaid at our Bandera Road location.

Infection Control

Infection controls and universal precautions protect the health of patients and staff alike. Everyone benefits from rigorous infection control - you and the dental team. The cornerstone of a good and safe dental practice is infection control.

Dr. Chu and our entire team follow procedures recommended by several federal agencies: the Occupational Safety & Health Administration (OSHA), the Environmental Protection Agency (EPA), and the Centers for Disease Control (CDC). These measures include:

  • Disinfectant hand soap
  • Gloves and face masks
  • Chemical disinfection of countertops and surfaces
  • Sterilization of all equipment before every use
  • Spore Testing - an optional measure involving a test strip that is sent off to an independent laboratory to verify that our sterilization unit is working effectively. We go the "extra mile" for patient safety!
  • Disposable materials

We sterilize all reusable equipment, including dental hand pieces. A device called an autoclave is used to kill bacteria and viruses with steam, heat, and pressure.

The best defense against disease is information. The more you know, the better equipped you are to make wise decisions about your health care. Feel free to discuss this topic with Dr. Chu and expect straightforward answers.